Dr. B launched a start-up practice in the suburbs of a Midwest city.
His vision was to provide a low-stress environment for his team members and a high level of customer service for his clients.
After looking into different competing options, he decided that Chronos was the right partner to help him bring his vision to life.
A bit over a year later, here are some stats to reflect on.
- He now has 2 part-time and 1 full-time receptionists who were hired and trained by Chronos.
- They handle an average of 1,400 phone calls per month. Calls come in for many reasons of course, and around 900 appointments are booked each month. A monthly average of 100 patients are new to the practice.
- Given the typical recommendation of 20-30 new patients/full-time Doctor/month, 100 patients per month is a very healthy number of new patients for a 3 Doctor practice!
- Almost 2,000 text messages are sent to clients by Chronos team members each month.
- Phone calls handled by Chronos generated an impressive $150,000 in revenue per month. About 1/3 of that is due to new clients.
Annualized, this means that the Chronos team members generate around $1,800,000!!!
That is quite a nice return on investment.
Then there are the intangibles: by delegating phone calls, emails, and text messages to Chronos, Dr. B doesn’t have to worry about advertising for, interviewing, hiring, onboarding, training, and firing employees.
He can reinvest his time & effort in much more rewarding areas, such as wowing his clients, treating patients, and being a true business owner.
The same applies to his in-house team: instead of spending hours on the phone, they can focus their attention on patient care and customer service. Tasks delegated to the Chronos team include call-backs, postop calls, prescription refills, answering countless questions, etc.
“I attribute a large part of our success to our Chronos Team”, says Dr. B.
“They are the voice of our practice, and making clients feel welcome is critically important to me.”
Dr. B concludes: “The best proof and a huge compliment is that we’ve had clients bring gifts to thank a receptionist, and we’ve had to explain they were remote team members!”
That is a huge testament to the quality of the Chronos team.
But wait, there’s more!
Dr. B is working on opening his second practice.
He explains: “This is obviously a big project. But it seems much less daunting, because I don’t have to worry about staffing the front desk at all. I already know I will work with Chronos to find the right team members, who will deliver the same high level of customer service.”
If you would like to learn how Chronos can help you and your team regain time and sanity, please reach out to us. Simply click on the Discovery Call button above or visit www.ChronosVet.com
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Phil Zeltzman, DVM, DACVS, CVJ, Fear Free certified
Co-Founder of Chronos LLC