Increasing Profit with a Patient Reactivation Specialist
As the economy slows down and veterinary practices report an average of a 10% decline in patient visits, according to the AVMA, now may be the best time to add a Patient Reactivation Specialist to your team. What is patient reactivation? It’s the process of reaching...
Why should I hire remote receptionists?
We all know that receptionists have an incredibly stressful job. They have to answer the phone every few minutes, and have to place clients on hold because they’re usually taking care of a client (or two) standing in front of them. That’s not very good customer...
The Forgotten Secret of Success
From a young age, we are encouraged to learn from our mistakes. In school, in college, in Life, at work, and in our relationships. To make things worse, we naturally tend to focus on our mistakes, and we tend to forget our successes. So we rehash a 1 star review and...
How to super-boost your efficiency
Why do some people produce a huge amount of work in the same amount of time most others struggle to get anything done? Cal Newport’s answer is simple: Deep Work – which gave the title to his best-selling book. What is Deep Work? It’s the opposite of shallow work. By...
Increasing Profit with a Patient Reactivation Specialist
As the economy slows and veterinary practices report an average of a 10% decline in patient visits, now may be the best time to add a Patient Reactivation Specialist to your team. What is patient reactivation? It’s the process of reaching out to pet owners whose pets...
Case study: A 3 Doctor practice in the Midwest
Dr. B launched a start-up practice in the suburbs of a Midwest city. His vision was to provide a low-stress environment for his team members and a high level of customer service for his clients. After looking into different competing options, he decided that Chronos...
Make every day count with the 1-2-3 system
I recently discovered a technique to ensure you do the most important things every single day. Invented by best-selling author Greg McKeown who wrote the book (“Essentialism”), it’s called the 1-2-3 system. Do 1 essential task Every morning, ask yourself: if I did...
What kind of leader are you?
Do you know which type of leader you are? There are transactional leaders and transformational leaders. Rather than going through a long formal description of each, let’s go through an informal bulleted list of the main features of each. Suggestion: you may want to...
Better than resolutions
For most people, the beginning of a New Year is a time to pick new goals, choose new habits, and commit to resolutions. And most fail miserably. A select few prefer a better strategy. They focus on a single word that symbolizes their main goal, and the entire upcoming...
A tip worth half a million dollars
In 1918, Charles Schwab wrote Ivy Lee a check for half a million dollars (in today’s dollars). Why? To thank him for a simple piece of advice you can get today for free by reading below!Schwab, the founder of Bethlehem Steel, hired Lee, a publicity expert and the...