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What is included in CARVA?

This program offers written and video learning. There will be testing at the end of each chapter. This program is at your own pace.

There are 10 chapters and 10 tests in this course.

  • Chapter 1: Core Competencies
  • Chapter 2: Communication
  • Chapter 3: Documentation
  • Chapter 4: PIMS
  • Chapter 5: Billing
  • Chapter 6: Medical Terms
  • Chapter 7: Medicine, Surgery and Dentals
  • Chapter 8: Lab Work
  • Chapter 9: Medications
  • Chapter 10: Finding a Job

Skill up with CARVA

We train veterinary receptionists to deliver extraordinary customer service and patient care. We accomplish this by teaching a variety of skills you will need in your position. Your training will allow you to use the skills and knowledge you have learned to be the best veterinary receptionist you can be. There are no shortcuts. Our goals are only accomplished with a real commitment from every team member.

Questions about CARVA?

Have a representative reach out about getting enrolled in our program and answer any questions you have.

What will you learn?

Phone Etiquette/Communication

  • How to speak to a client
  • How to handle emergency calls
  • How to handle an upset client

Common Practice Management Software

  • How to find accounts
  • How to create a new client account
  • How to read an estimate/invoice
  • The names of different PIMS systems

How to Read Medical Records

  • Common abbreviations
  • What vaccines are and what they cover
  • Veterinary terminology

Medical Terminology/Lab Testing

  • Definitions of common medical terms
  • In-house vs. outside labs
  • Lab protocols

How to Interview

  • Interview skills
  • How to get references
  • Writing a resume.
  • Dos and don’ts on a resume

The experts behind CARVA!

Jeremy Wentz

Jeremy Wentz

Jeremy has been a veterinarian since 2003. He has worked in multiple emergency, specialty and general practices, some of which he has owned. He has a passion for the management side of veterinary medicine and strives to improve efficiency and workflow to better serve the patients and clients. This in turn helps improve the practice and leads to happier team members. His golden retriever Chewy lives up to his name!

Phil Zeltzman

Phil Zeltzman

Phil is a board-certified surgeon in PA. He co-founded Chronos after realizing how much a remote team had transformed his general practice. He has owned or co-owned 7 practices over the years. He actually thinks practice management is interesting. He is a serial entrepreneur, speaker and author.

Lindsay K.

Lindsay joined Chronos in 2021 with a decade of experience in veterinary medicine and exotic animal behavior. Utilizing her veterinary knowledge and animal training experience, she shifted her focus to teaching humans rather than animals. She now contributes to CARVA by putting her veterinary background and training skills to use by empowering individuals to excel in their careers in veterinary medicine.

Phil Zeltzman

Kandyce E.

Kandyce joined Chronos in 2022 with 13 years of animal medicine supporting practices across the country. From reception supervisor to technician assistant, risk and safety coordinating to managing Emergency and Specialty Practices, she has held responsibility in almost every area of an animal medical facility. Kandyce now contributes to CARVA by putting her knowledge and skills to help individuals excel in veterinary medicine.

Read our Testimonial

DON’T TAKE OUR WORD FOR IT – Here’s what participants in CARVA have to say.

Frequently Asked Questions

How long does the program take?

The program is at your leisure. You will start within 24 hours after you sign up. If you sign up over the weekend or the holiday you will start the next business day.

How can I get in touch with the instructor?

Kim will be available via email. She can answer any questions you might have.

What materials are provided?

We will provide email chapters (10 in total) as you move along the program. Some chapters are shorter than others. You will also get pre-recorded videos to review. On the videos, Kim will be going over the chapters you are working on. You will then be provided a test after each chapter.

How much does it cost?

The cost is $995.00. You can pay directly through the website.

Is it customizable or standard for each student?

It is standard for each student.

What are the hopes for the student after the course?

You should have enough general information to help you find a great job. You will gain enough knowledge—some basic and some advanced—to help make you an asset to any veterinary practice.

Terms and Conditions

    1. The teacher hereby agrees to engage the student and to provide the student with various learning platforms, including written text, learning videos, and testing.
    2. At the end of the course and after passing the tests, the student will receive a certificate of completion via email.
    3. The course will begin 2 days (48 hours) after signing up. All information will be sent to the student via email. Any correspondence with takes place via email unless otherwise agreed to.
    1. The term of this Agreement (the “Term”) will begin 2 days (48 hours) after sign-up. This Agreement will remain in full force and effect until the student completes the courses. Course should be completed in 1 year from the date of sign up. If a student fails to complete the course in 1 year, the student might be unenrolled from the course.

In the event that either Party wishes to terminate this Agreement prior to the start date 2 days (48 hours) after sign-up. The student can do so immediately by serving a written notice to the other Party at carvalearningcorner@gmail.com.

Cancellation Policy

Cancellations, Refunds, & Termination

Your satisfaction with CARVA is important to us. However, because of the extensive time, effort, preparation, and care that goes into creating and providing the course, we have a no refund policy 2 days (48 hours) after you sign up. Unless otherwise provided by law, you acknowledge that we do not offer refunds for any portion of your payment for any portion of our course and no refunds will be provided to you after 2 days (48 hours). By using and/or purchasing our course, you understand and agree that all sales are final, and no refunds will be provided after 2 days (48 hours). Once the course is started there are no refunds. The course will begin 48 hours after enrollment.

If you would like to cancel or terminate your participation in the course, you must contact CARVA via email at carvalearningcorner@gmail.com and include the following:

Please cancel my subscription.
I understand that by canceling, I will be removed from any online forum and will lose access to all content, but I am still bound by all ongoing provisions in the CARVA Membership Terms of Use to which I agreed.