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As the economy slows down and veterinary practices report an average of a 10% decline in patient visits, according to the AVMA, now may be the best time to add a Patient Reactivation Specialist to your team. What is patient reactivation? It’s the process of reaching out to pet owners whose pets have lapsed in…

We all know that receptionists have an incredibly stressful job. They have to answer the phone every few minutes, and have to place clients on hold because they’re usually taking care of a client (or two) standing in front of them. That’s not very good customer service for either client, “live” or on the phone.…

From a young age, we are encouraged to learn from our mistakes. In school, in college, in Life, at work, and in our relationships. To make things worse, we naturally tend to focus on our mistakes, and we tend to forget our successes. So we rehash a 1 star review and think: “How can someone…

Why do some people produce a huge amount of work in the same amount of time most others struggle to get anything done? Cal Newport’s answer is simple: Deep Work – which gave the title to his best-selling book. What is Deep Work? It’s the opposite of shallow work. By his definition, shallow work is busy…

As the economy slows and veterinary practices report an average of a 10% decline in patient visits, now may be the best time to add a Patient Reactivation Specialist to your team. What is patient reactivation? It’s the process of reaching out to pet owners whose pets have not visited a practice for a certain…

Dr. B launched a start-up practice in the suburbs of a Midwest city. His vision was to provide a low-stress environment for his team members and a high level of customer service for his clients. After looking into different competing options, he decided that Chronos was the right partner to help him bring his vision…

I recently discovered a technique to ensure you do the most important things every single day. Invented by best-selling author Greg McKeown who wrote the book (“Essentialism”), it’s called the 1-2-3 system. Do 1 essential task Every morning, ask yourself: if I did only 1 thing today, what should it be? Even better, ask yourself…

Do you know which type of leader you are? There are transactional leaders and transformational leaders. Rather than going through a long formal description of each, let’s go through an informal bulleted list of the main features of each. Suggestion: you may want to print this blog, and add a check mark every time one…

There are 3 simple keys to keep employees happy. This is the conclusion of a Harvard Business Review article* based on years of research by several authors. Here are the 3 secrets. 1. A compelling vision When employees embrace the vision of the owners of the company, they are more loyal, engaged, and motivated. Employees…