You’ve Got Questions, We’ve Got Answers
There is no question too big or too small for our team. Here are the answers to some of the most commonly asked questions we hear.
Chronos specializes in offering virtual support for veterinary practices, including remote receptionists, technicians, and patient reactivation specialists. Our dedicated team helps ease the burden on your staff by handling various administrative tasks, allowing your in-house team to focus on providing top-notch care to pets and the clients in front of them.
Here’s how we simplify your day-to-day tasks:
Convert Inquiries into Clients: We expertly handle phone inquiries, turning casual shoppers into loyal clients.
Manage Medication Refills: Our team efficiently processes medication refills, ensuring your clients’ needs are met promptly.
Handle Team Communication: We take care of phone messages for your team members and doctors, ensuring important communications are never missed.
Implement Live Chat: We can set up and manage live chat or instant messaging, providing immediate assistance to clients.
Appointment Confirmations: We handle next-day appointment confirmations, helping to reduce no-shows and keep your schedule full.
Internal Paging: Our team can page anyone in your practice, facilitating seamless communication.
Promote Your Services: We actively promote your specials, savings, and wellness plans to clients, boosting engagement and loyalty.
Email Management: We manage your emails, filtering important messages and helping you stay organized.
Emergency Alerts: We alert you if an emergency case is on the way, ensuring you’re prepared for urgent situations.
Record Transfers: We efficiently send records to specialists or clients, making referrals smoother.
Unlike standard remote call services, Chronos provides a team of seasoned veterinary professionals who understand the intricacies of the industry. These virtual team members stick with your practice and become a genuine extension of your in-house team, ensuring a consistent and high-quality experience for your team and your clients. Plus, our dedicated account managers offer personalized support, maintaining open lines of communication and understanding your unique needs.
At Chronos, we pride ourselves on our professional team of veterinary experts, each with a minimum of 3 to 5 years of experience. When you partner with us, you won’t just get a random employee; you’ll have a dedicated account manager and a consistent team who understands the nuances of your practice and can provide tailored support.
Our Team
All our employees are based in the U.S. and fluent in English. Some of our team members are also excellent Spanish speakers.
Absolutely! We understand that each practice has unique challenges, whether you’re short-staffed, need coverage for medical leave, or are expanding your team. We work closely with you to customize our services to meet your specific needs, ensuring that you receive the support that best fits your practice.
Quality is our top priority. We offer ongoing training for our team members and maintain open lines of communication between your practice and our remote staff. Our commitment to hiring experienced professionals means you can expect accurate triage, effective communication, and a smooth workflow.
Our Discovery Session is a 30-minute conversation designed to see if Chronos is the right fit for your practice. During this time, we’ll discuss your unique challenges, staffing needs, and goals. It’s an opportunity to explore how our team can seamlessly integrate into your practice and enhance your operations.
