Grow your practice with virtual veterinary receptionists
At Chronos, we provide highly trained virtual receptionists who support your team, improve client communications, and streamline your practice’s operations. With years of veterinary-specific experience, our receptionists are more than just phone handlers—they’re a valuable extension of your practice. Whether it’s answering calls, managing appointments, or assisting with client intake, our remote team integrates seamlessly with your existing systems to help you deliver exceptional patient care.
The stress-free solution for your team and clients
Chronos understands the daily pressures veterinary receptionists face. We solve the everyday challenge your in-house receptionists face: balancing the demands of walk-in clients while juggling constant phone calls. This overwhelming workload leads to stress, burnout, and turnover in your practice. Our virtual receptionists take over phone calls and client communications, allowing your in-house team to focus on patient care and in-clinic clients.
Here’s how we help...
Reduce overwhelm and stress:
No more juggling answering phones and attending to in-person clients. Our virtual team handles all communications which means fewer distractions, happier clients, and a calmer team.
Increased morale:
Your team can do their best work, without the overwhelm. Bonus benefits include reduced turnover due to higher job satisfaction.
Improve client satisfaction:
By eliminating missed calls and ensuring quick responses, we help enhance the client experience, boosting engagement and retention.
Streamline operations:
With our remote support, your in-house team can focus fully on their tasks, resulting in improved productivity and reduced burnout.
Tailored support:
We provide bilingual receptionists, a Fear Free certified team, and custom scheduling solutions that suit your specific practice needs.
Real results from veterinary practices like yours
It all starts with a simple, customized onboarding process
Bringing Chronos into your practice is simple and stress-free. Our onboarding process ensures that our virtual receptionists seamlessly integrate with your team from day one.
Welcome
& introductionWe introduce your dedicated Onboarding Specialist, who gathers all the necessary information and sets expectations and deadlines.
Custom
training preparationWe create tailored training materials for your practice’s protocols and prepare your remote team, ensuring they are well-versed in your systems.
Client introduction
& launchYour practice meets the virtual receptionists through video bios. Our team oversees the first day of live operations to ensure a smooth transition.
Post-launch
supportOngoing support from our Account Management team ensures the continued success and performance of your remote team.
-
Welcome
& introductionWe introduce your dedicated Onboarding Specialist, who gathers all the necessary information and sets expectations and deadlines.
-
Custom
training preparationWe create tailored training materials for your practice’s protocols and prepare your remote team, ensuring they are well-versed in your systems.
-
Client introduction
& launchYour practice meets the virtual receptionists through video bios. Our team oversees the first day of live operations to ensure a smooth transition.
-
Post-launch
supportOngoing support from our Account Management team ensures the continued success and performance of your remote team.
Ready to get started with Chronos?
How our virtual veterinary receptionists will benefit your practice
With our virtual receptionists, your in-house team can finally focus fully on in-person client care—no more awkward interruptions or putting callers on hold. Chronos’ remote, highly trained team seamlessly connects to your scheduling system, handling all phone calls and booking appointments in real-time. Your receptionists can now give your clients the attention they deserve, improving the client experience while keeping the team happier.
Handle all client communication—phone calls, texts, emails, and even app messages.
Provide real-time scheduling and integrate directly with your practice management software.
Ensure no more missed calls, increasing revenue opportunities.
Assist with client reactivation to bring “lost patients” back into your practice.
Offer bilingual support for non-English-speaking clients.
Explore Our Virtual Veterinary Receptionist Packages
Overflow Package: Essential Support
This package is perfect for practices looking to enhance front desk efficiency without full-time staffing by handling “overflow” calls, emails, and other client communication forms. Here’s what’s included:
- Phone call, email, and text message management
- Appointment scheduling
- Callback submission into your management software
- Hourly billing rate
Typically, this package is best suited for practices with low call volume, mobile veterinarians, or single-doctor practices.
Dedicated Package: Exclusive Support
Ideal for practices needing more in-depth support to fully offload reception tasks, this package includes everything in the overflow package, plus:
- New patient onboarding
- Pre-appointment paperwork
- Medical record transfers
- Prescription/online pharmacy requests
- Patient discharges
- Remote payment collection
- Reactivation services
- Monthly flat billing rate
This package is best suited for high call volume practices, multi-doctor practices, or practices looking to grow their reception team remotely.
Both packages are designed to help your practice operate smoothly while allowing your in-house team to focus on patient care. Our virtual receptionists bring years of experience in the veterinary field, ensuring your clients are always in capable, compassionate hands.
Get started with Chronos today!
Are you ready to transform your practice and reduce the daily stress on your team? Schedule a discovery session with us to explore how our virtual veterinary receptionists can help your practice thrive.