Virtual Veterinary Receptionist

Our experienced CSRs can provide a variety of services to support you.
receptionist illustration

Virtual Veterinary Receptionist

Our friendly, caring, well-trained professionals can take over a variety of tasks to relieve the stress of your in-house team. They’ll pleasantly greet customers and deliver services in a timely and detailed fashion. Every hospital is different. Chronos can create a customized team to fit your needs and hours of operation. Your new remote team can handle all of your client communication and integrate directly through your phone system.

Who Is This For?

This position is helpful for general, specialty, and ER practices where it’s difficult or impossible to hire trained CSRs.

Practices that are in growth mode have enough capacity for more patients and care deeply about compliance.

Your Chronos CSR focuses on callers or “live” clients. We can provide bilingual CSRs. Not having phones ring all day is great for Fear Free, low-stress & feline-only practices. This is also perfect for house call vets (traditional, hospice care, at-home euthanasia, etc.).

In any practice, this avoids missed calls (and lost revenue).

ⓘ Client communication

Calls, texts and apps.

Client communication (calls, texts and apps)

Calls, texts and apps.

Real-time scheduling
Real-time scheduling
Remote Payments
Remote Payments
ⓘ New patient onboarding

Intake, medical history, referral documents, contact info, etc.

New patient onboarding

Intake, medical history, referral documents, contact info, etc.

Appointment reminders
Appointment reminders
Reactivation of “lost” patients
Reactivation of “lost” patients
Increased compliance
Increased compliance
ⓘ Virtual client representative

Memorable first impressions; Efficient transitions from the front desk to exam rooms; Remote cost capturing & remote payments; Forward booking; Fun & friendly interactions

Virtual client representative

Memorable first impressions; Efficient transitions from the front desk to exam rooms; Remote cost capturing & remote payments; Forward booking; Fun & friendly interactions