Virtual Veterinary Receptionist

Virtual Veterinary Receptionist
Our friendly, caring, well-trained professionals can take over a variety of tasks to relieve the stress of your in-house team. They’ll pleasantly greet customers and deliver services in a timely and detailed fashion. Every hospital is different. Chronos can create a customized team to fit your needs and hours of operation. Your new remote team can handle all of your client communication and integrate directly through your phone system.
Who Is This For?
Practices that are in growth mode have enough capacity for more patients and care deeply about compliance.
Your Chronos CSR focuses on callers or “live” clients. We can provide bilingual CSRs. Not having phones ring all day is great for Fear Free, low-stress & feline-only practices. This is also perfect for house call vets (traditional, hospice care, at-home euthanasia, etc.).
In any practice, this avoids missed calls (and lost revenue).

ⓘ Client communication
Calls, texts and apps.
Client communication (calls, texts and apps)
Calls, texts and apps.

Real-time scheduling
Real-time scheduling

Remote Payments
Remote Payments

ⓘ New patient onboarding
Intake, medical history, referral documents, contact info, etc.
New patient onboarding
Intake, medical history, referral documents, contact info, etc.

Appointment reminders
Appointment reminders

Reactivation of “lost” patients
Reactivation of “lost” patients

Increased compliance
Increased compliance

ⓘ Virtual client representative
Memorable first impressions; Efficient transitions from the front desk to exam rooms; Remote cost capturing & remote payments; Forward booking; Fun & friendly interactions
Virtual client representative
Memorable first impressions; Efficient transitions from the front desk to exam rooms; Remote cost capturing & remote payments; Forward booking; Fun & friendly interactions