Why should I hire remote receptionists?

We all know that receptionists have an incredibly stressful job.

They have to answer the phone every few minutes, and have to place clients on hold because they’re usually taking care of a client (or two) standing in front of them.

That’s not very good customer service for either client, “live” or on the phone.

Try that kind of stress, 8 hours per day, 5 days per week, month after month…

One innovative solution is integrating remote receptionists to support your in-house team.

Here are the top 5 reasons why this approach can help your veterinary practice.

1. Enhanced efficiency and productivity

One of the main benefits of working with remote receptionists is the significant boost in efficiency and productivity.

In-house receptionists juggle multiple tasks simultaneously: welcoming clients, handling phone calls, scheduling appointments, giving and charging for medication refills, managing walk-ins, consoling clients who just picked up ashes, dealing with emergencies, and so much more!

By offloading some of these tasks to remote receptionists, the in-house team can focus on “live” client interactions and hands-on duties.

Remote receptionists can handle phone calls, manage appointment scheduling, follow up on client inquiries, and process paperwork.

This allows your in-house team to provide more attentive and personalized care to clients and their pets.

2. Cost-effective staffing solution

Hiring remote receptionists can be a cost-effective solution for veterinary practices.

Some costs are more visible than others…

In-house receptionists require advertising, hiring, office space, utilities, equipment including a computer, benefits, possibly a scrub and CE allowance, pizza during staff meetings, and supplies.

In some States and large cities, hiring qualified receptionists can put a serious dent in your payroll percentage.

3. Improved work-life balance for in-house receptionists

In-house receptionists frequently experience burnout due to long hours and high-pressure situations.

This often leads to turnover, which can only increase the costs mentioned above.

Working with remote receptionists can alleviate some of this pressure by distributing the workload more evenly.

With a balanced distribution of tasks, in-house receptionists can enjoy a healthier work-life balance, leading to increased job satisfaction and reduced turnover.

Happier, more relaxed employees are more likely to provide exceptional service, fostering a positive experience for clients and their pets.

In turn, that can boost your reputation in your area.

4. Scalability and flexibility

Remote receptionists offer a scalable solution that can adjust to the practice’s needs.

It is very common that a Chronos client starts with 1 single full-time or overflow remote receptionist.

Once they see the benefits, they frequently ask for more help, more time, and more tasks to delegate to their remote team.

5. Access to a broader talent pool

By expanding the hiring pool from your local area to the whole country, you can access a wider range of talent and expertise.

Chronos can provide bilingual receptionists, or someone with experience in a specific niche: specialty, ER, house calls, or alternative medicine.

Bonus reason #6

If you can make your in-house receptionists happier, these (un)expected consequences can happen, as we have experienced first-hand with our clients:

• Customer service will improve, both with “live” clients and clients on the phone.
• Compliance will increase. Receptionists can now focus on “live” clients and have time to explain the benefits of wellness care, parasiticides, dentistry, etc.
• This will increase revenue. One Chronos practice saw their revenue increase by 10% 1 month after their start date!

Integrating remote receptionists into your practice is a forward-thinking strategy that offers numerous benefits.

Enhanced efficiency, cost savings, improved work-life balance for your in-house team, scalability, and access to a broader talent pool are all very practical benefits.

By leveraging your remote team, you can provide superior service to your clients and their pets.

If you would like to learn how Chronos can help you and your team improve efficiency and productivity, please reach out to us. Simply click on the Discovery Call button above or visit www.ChronosVet.com

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Phil Zeltzman, DVM, DACVS, CVJ, Fear Free certified

Co-Founder of Chronos LLC