An impressive 274% ROI thanks to our Patient Reactivation Specialist!
When the Chronos team analyzed the production generated by our Patient Reactivation Specialist at a 4-doctor small animal practice in the North-East, the results were stunning.
Here is a summary of the data:
- Average monthly revenue: a bit over $8,900 (keep in mind this is only the revenue generated by our Patient Reactivation Specialist).
- Average transaction fee used for the calculation: $250 per appointment.
- Monthly investment: $650.
- In other words, the practice spent 7% of new revenue on Reactivation cost.
- ROI calculation: assuming a 20% profit margins, the ROI is 2.74 or 274%.
- Said otherwise: for every dollar invested in Reactivation, the practice returned a profit of $2.74.
At Chronos, our team spends a significant amount of time and effort on “analytics.”
Each month, they analyze data, stats and results, and draw conclusions that help us refine our strategy. It also allows us to share the results with each client, during our monthly call.
It’s a huge amount of work, but this “proof in the pudding” approach allows us to prove our worth, month after month.
What does a Patient Reactivation Specialist do?
They reach out to pet owners whose pets have lapsed in their periodically-recommended veterinary care, and have not visited the practice for a agreed-upon amount of time.
These patients can be due for:
- Physical exams.
- Preventive care, such as vaccinations, parasite control, dental cleanings, etc.
- Blood work for chronic conditions (seizures, thyroid) before refilling medications.
This is NOT a pushy, intense, high-pressure sales pitch to make your clients feel bad about being terrible pet owners!
This is a loving, nurturing, educational call to improve patient care and compliance.
One that has proven, across multiple practices, to deliver outstanding results.
If you would like to learn how Chronos can improve your compliance and your bottom line, please reach out to us. Simply click on the Discovery Call button above or visit www.ChronosVet.com
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Phil Zeltzman, DVM, DACVS, CVJ, Fear Free certified
Co-Founder of Chronos LLC
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About Us
Chronos was born from the same challenges your practice faces. Our founders implemented remote staffing in their own clinic and quickly saw incredible results. Now, we’re ready to help you achieve the same. Whether you need help handling phone traffic, managing back-office tasks, or reconnecting with lost clients, we’ve got you covered.